magicdust - Australia's fastest growing website provider

Frequently Asked Questions

Domains

Do I have to register a domain name?

It is a good idea to register a unique website address or domain name. e.g. www.mysite.com.au. There is a regular fee paid to register or renew your domain name. Current prices

All websites must be installed on to a regsitered domain name, you can BYO or register a domain with us.

I already have a domain name, can I buy a magicdust website?

Yes. Simply let us know in the design brief and we will work with you to get your domain name pointing to our nameserver. (It's a very simple process.)

Can I transfer my domain name so everything is in one place?

Yes. This is a simple process we can work with you to complete. It is a free process, when your domain comes up for renewal you will be billed from us.

Do I own my domain name if I register it with magicdust?

Yes. You will remain the legal owner of the domain name you register with magicdust.

Can I move my domain name if I no longer host with magicdust?

Yes. You will remain the legal owner of the domain name you register with magicdust. The name can be moved or transferred.

However your website cannot be moved.

Emails

How do I access my emails?

You can access your emails via webmail by logging in to yoursite.com.au/webmail, from any Internet browser at any time.

Or you can also set up your email software (e.g. Outlook or Thunderbird) to receive emails directly into your inbox. This can be alongside any personal email accounts you currently receive e.g. optus or bigpond.

We can also set up a forwarder to go to any exising email account you wish to keep running.

Hosting

What is hosting?

Hosting is the space you rent on a server to park your website so it can be found on the world wide web.

Can my magicdust website be hosted elsewhere?

No. All magicdust websites are built on our unique Content Management System which is installed on our servers, this means you can update your website as your needs change. It can also grow with you!

However because of this CMS the site cannot be moved to other servers.

What’s the difference between hosting and domain registration?

Hosting is the space you rent on a server to make your site available online, the domain is the website address.

Where are your servers?

magicdust websites are hosted on our own servers in a secure data centre based in Brisbane, Australia.